Clearspan Call Center provides an integrated, full-featured solution for managing customer contacts and allows businesses to establish technical assistance lines, customer support numbers, or order-taking centers. Call Center enables calls received by a single phone number to be distributed among a group of users, or agents regardless of location and provides an intuitive, graphical interface for managing calls and queues.
- Uniform call distribution
- Weighted call distribution
- Skills-based call distribution
- Linear hunt group
- Circular hunt group
- Simultaneous ringing