The attendant console CMG NOW offers efficient support through a large number of integrated functions securing high quality attendant performance. The logical structure and design makes it easy to get started. CMG NOW attendant is at the same time an instant tool for the advanced attendants to handle high volumes of traffic and continuously increase productivity. In CMG NOW, the call-and activity handling, availability and line status functions are integrated into one application.
CMG Visit can be implemented for added service functionality in the office. CMG Visit is used by receptionists as a visitor management system for visit preparation, welcoming, registration and reporting. All these steps are integrated and based on the same information.
Aastra CMG Quality Manager (QM) enables measuring of real-time and historical traffic in the system and evaluating the handling of incoming calls i.e. call flow. Different aspects of the call flow can be visualized in reports containing a graphic view as well as in a table with the selected information. QM Wallboard provides a real time view of the traffic and the application used to generate statistical reports is a web based application.