NeXspan Communication Portal (NCP)
Federating Applications Via a Web Portal
NeXspan Communication Portal (NCP) is a Web Services based communication application portal. It is used to unify answering services (attendant consoles and contact centers), office telephony services (conference bridge, office CTI and unified messaging), as well as corporate Web applications (Outlook Web Access™, Web CRM application, intranet, web search engine, etc.).
By making these applications accessible to employees via a Web portal, it offers them many advantages:
- Universal availability and reduced installation: Workers access applications via Internet Explorer, and no installation is required on their PC
- The same ergonomics for attendant console users and remote agents: depending on traffic, users will temporarily be able to change from one activity to the other without any constraint
- Integration of communication services into an existing environment: the portal user interface is available in packages, but also in form of a Web Services Toolkit, allowing these services to be integrated into a professional application or an intranet
- Single administration application: portal users are declared from a single application
- Single sign-on: you can access the applications just by connecting to your Windows account
The applications offered in NCP are equally available regardless of the portal.
Advantages
- Easy employee mobility
- Minimized maintenance and operating costs
- Enhanced employee efficiency and productivity
Brochures
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