• A system is defined as an  access with a telephone number, it is the telephone number to call the AutoAttendant.
• Altogether 15 systems could be realised independently.
• Availability, e.g. direct dialling or with an active call diversion

Menus

• A speech menu guides the caller through the individually fixable actions.
• User-defined structure of the menus is possible.
• Free definable temporal control of the user entry.
• In sum (over all systems) 100 menus are possible.

Action

• An action fixes what will happen after the selection by the caller.
• The selection of an action happens by DTMF (MFV)-control from the caller.
• forms of action
  • following menu
  • previous menu
  • restart of announcement
  • audio file recording
  • audio file play-back
  • switching to a telephone  no.
  • switching to VoiceMail
  • execute of a following  action
  • disconnect a connection

Announcements

• recording per telephone
• upload with PC
  WAV-format, must be  converted with KDA- manager (gratis additional  tool).
• Listening per telephone
• speech files are stored as G.726 format on the CF-Card of the OpenCom 1000.

Feature Announcement before respond

• reception announcement
• automatically call transfer, e.g. to the operator

Feature CLIP based Routing

• call forwarding because of a recognized acceptable telephone number (CLIP)
• aims of forwarding
• extensions
• hunt groups
• ACD-telephone numbers
• external telephone numbers
• indication of the A-number at the target subscriber
• costs of calls during external forwarding are collected at an adjustable internal telephone number for each  CLIP.
• 50 numbers possible to enlist for CLIP identification.
• complete numbers
• parts of numbers
• parts of numbers with wildcards * and ? .

Feature CLIP based Callback

• OpenCom 1000 initiates a callback to the received CLIP because of a valid recognized number.
• Call set-up at external / mobile locations, to any telephone number (external and internal).
• Costs of call incur exclusively in the OpenCom 1000 and are booked directly at an adjustable number.
• 50 numbers possible to enlist for CLIP identification.
• complete numbers
• parts of numbers
• parts of numbers with wildcards * and ? .

Limitations

• 15 systems
• 100 menus
• 50 CLIP  at CLIP based routing
• 50 CLIP at CLIP based callback

Administration

• over WEB-Interface