CTI with Ascotel IntelliGate
Increase your productivity with CTI applications
Today’s demands on the integration capability of a telecommunication system are as diverse as they are numerous. In a networked system, the entire information flow and with it the productivity within a company can be greatly improved. Ascotel IntelliGate offers a highly functional CTI package and provides software applications that are certified through a partner program that are fully tried and tested. For both simple and demanding applications in Computer Telephony Integration (CTI) certification guarantees an uncomplicated and secure commissioning. That means quicker access. High efficiency. Guaranteed reliability.
Computer Telephony Integration made simple
Standards make it easier to implement changes. For instance the decision to expand your telephone system. Open Standards like Microsoft® TAPI 2.1 and Aastra innovation offer direct access to telephony functions from any workstation, thereby improving the stability and reliability of CTI applications, no matter whether you choose a pure client based installation or a server based version.
For customers using Microsoft® Exchange Server Ascotel IntelliGate CTI packages integrate with this and will link to their Microsoft® Outlook® Contacts and Calendar to provide up-to-date information.
Equipped for the future
Ascotel IntelliGate supports external call center solutions in an intelligent way. Typical functions such as logging on or call 'wrap up' are integrated into the system and are easy to use by extension users and agents. The emergency routing integrated within the system increases the availability of the overall solution even more.
The Ascotel Intelligate offers a flexible approach to new individual applications. Demands increase. Ascotel IntelliGate easily adapts to the pace of demand. With the flexible interface architecture even new automation and alarming protocols can be implemented efficiently.
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