NCP Web Attendant
The Attendant Console performance
The NCP Web Attendant solution offers attendant console functions in supervised web client, with a call distribution service that can be customised according to priorities (internal/external calls, VIP customers, etc). It is used to manage 4 to 64 users simultaneously.
These attendant consoles have the following features, among others:
- Easy and quick call processing
- Unified access to the corporate directories (internal/external NeXspan IPBX, Exchange, Lotus Notes, SQL, LDAP directory, etc.)
- Identification of caller before off-hook
- Set supervision before transfer
- Qualification of malicious calls
- Access to existing Web applications (Yellow Pages™, Outlook Web Access™, etc.)
Advantages:
- Customisable and customised greeting service
- Integration into existing applications
- Effective greeting service quality control
- Easy deployment
Brochures
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