Today truly effective communication requires much more than just connecting voice from one end of the line to the other. It’s about the entire customer experience. Everything from providing choices related to modes of contact such as email and chat, to measuring agent performance and analyzing the customer experience for continuous improvement, and everything in between.
Your customers are completely unaware of the technology and design that went into creating their particular experience. After all, effective communication systems should be invisible to the consumer. You know, however, that world-class customer service is accomplished by partnering with a company that doesn’t just force the latest and greatest technology on you but provides practical solutions that meet critical business needs. Aastra Intecom is proud to be known as that type of company.
Flexible Call Center / Contact Center Solutions That Create Meaningful Connections
Aastra Intecom is the leading provider of highly flexible contact center solutions for enterprises of all sizes. And we're bringing you the contact center solutions of the future for ASP environments. We know that you're only as good as your next customer interaction, so we provide a full suite of contact center solutions to convert those calls into meaningful connections.
- Our contact center solutions called Centergy® Virtual Contact Center allow enterprises of all shapes and sizes to meet the challenges of today’s contact centers head on. We offer both premise-based and hosted contact center solutions that allow our customers to provide:
o Multimedia
o Standardized application interfaces
o Intelligent routing and screen pop capabilities
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