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DALLAS, TEXAS (August 29, 2005) -- Aastra Intecom today announces availability of its Centergy® Virtual Contact Center solution which brings world class call center functionality to companies of all sizes.
The Centergy® Virtual Contact Center solution will be available both as a hosted contact center engine for carriers and managed service providers who will market the technology to small and medium businesses, as well as a premised-based system for multi-site enterprises. Scalable to 10,000 concurrent agents and 10,000 concurrent voice connections, Centergy® Virtual Contact Center offers a carrier-grade solution that is natively multi-tenant. Virtual contact center agent pools can be set up in real-time, no matter where the agents geographically reside.
For complete access to the Centergy® Virtual Contact Center features and functions, agents and supervisors need only a computer, an Internet connection, and a telephone capable of receiving a call. No other gateways, routers, or other devices are required.
Centergy® Virtual Contact Center includes skills-based voice routing, interactive voice response, computer telephony integrations, quality monitoring/reporting, and extensive system diagnostics and reporting capabilities. These capabilities, combined with Aastra Intecom’s extensive experience in contact centers (tens of thousands of active agents worldwide), have combined to provide a compelling solution for the subscription-based application delivery model.
Aastra Intecom will market and sell Centergy® Virtual Contact Center through a variety of channels, including direct sales to carriers and large, distributed enterprises, and also through distributors and independent telecom consultants and agents to Small and Medium-sized businesses.
Centergy® Virtual Contact Center Contact Center is the latest innovation from a company with a 25-year history and the only company capable of designing, assembling, servicing, and supporting the largest contact centers worldwide.
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Press Contact
Aastra Technologies Ltd.
155 Snow Blvd.
Concord, Ontario
Canada
L4K 4N9
press@aastra.com
Media Contact:
press@aastra.com
Contact Investor Relations:
investors@aastra.com
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