Centergy® Virtual Contact Center (CVCC™) is the world’s leading premise-based contact center for global enterprises with thousands of agents. Able to handle more than 1.5 million busy-hour call completions (seven times the nearest competitor), CVCC delivers the horsepower to drive your distributed center. And with virtual agents, it integrates all your contact centers into one agent pool.
For decades we've supported the high-volume, high-uptime contact center needs of the world's largest companies, powering as many as 20,000 agents distributed across multiple sites. No one's contact center solution can scale like ours can.
Centergy® Virtual Contact Center (CVCC™) offers an immediate solution for large enterprises allowing you to:
- Link all existing contact centers / call centers anywhere in the world with no hardware replacement
- Allow any agent to work anywhere and appear as a member of one easy-to-manage agent pool.
- Extend your investment in phones by using existing telephones from ANY manufacturer
- Centralize reporting and management, combining real-time and historical insights to be able to truly monitor progress and impact your team's performance.
- Partition your platform into multiple virtual ACDs, simulating individual centers for each of your divisions that might want the security and management control, all the while improving your return on overall system performance
- For Today’s Demand’s and Beyond
Don’t get caught short! CVCC has the capacity and flexibility to handle your volume demands today-and grow as your operations grow. Those who require truly scalability and flexibility for their commercial contact center need Centergy Virtual Contact Center.
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