Self-Service ApplicationsThe applications let you reduce costs while providing a high level of customer satisfaction, allowing your customers 24-hour access to your business services. They also reduce the cost per customer interaction by providing more self-service options, which increase business efficiency.
Aastra Solidus eCare™ Self-Service applications provides a complete suite of services and software for the design, implementation, deployment and ongoing support of custom self-service solutions. The solutions can be both application specific (e.g., automated account inquiries, customer service and call center operations) and industry-specific. The customer self-service applications are all included in the Solidus eCare™ Script Manager license.
The suite consists of:
• Script Manager – An IVR (Interactive Voice Response) application that automatically manages incoming
calls and provides answers to common customer requests without human interaction
• Virtual Agent Interactive Web Response – Enables customers to type in their queries from any website.
Virtual Agent uses a customized knowledge database for automated customer self-service.
• Auto E-mail Response and Auto SMS Response – For ensuring that customer inquiries are responded