Aastra’s contact center solution promises everything you need to raise the bar of excellence, heightening customer satisfaction, organizational productivity and business profitability.
Best of all, it is all available in one single solution. As enterprises explore their growth strategies in revenue and productivity, gaining a rapid return on investment (ROI) and heightening customer loyalty and value have consistently been identified as number one priorities on corporate agendas.
Comprehensive solution - the heart of the business
Solidus eCare, a rich suite of seamlessly integrated Unified Communications & Collaboration (UCC) and contact center applications, offers advanced features to create efficiencies and peak management in your contact center. With full flexibility, full scalability, full openness and high availability, Solidus eCare enables consistent, efficient, first-rate customer service across all media.
Convenient one-stop shopping
Digging into the toolbox, you’ll find an open integration environment, multimedia support, and a built-in auto attendant. Unique to Aastra’s architecture are the embedded IP recording capabilities and the integrated Interactive Voice Response (IVR). You’ll also find the BluStar Agent - Aastra’s latest agent application - with advanced UCC features accessible to agents from any terminal, connecting them to the rest of the organization. Today’s contact centers generate more data than virtually any other part of the business.
The integrated monitoring, as well as reporting and analytics applications enhance visibility of your workflows. For example, appointment management, scheduling and self-service applications; repetitive routine tasks (such as appointment reminders, warnings, notifications etc.) can be automated so staff can concentrate on more specialized activities.
Main benefits with Solidus eare:
- All-in-one contact center
- Integrated Mobility
- Business Process Efficiency
- Open for Easy Integration
- Business Control through Analytics and Reporting
Solidus eCare is also deployable in a customer’s existing VMware virtualized server environment, giving you all the benefits that virtualization technology has to offer, including increased VMware redundancy options. Viewed as an extremely cost-effective move, not only is the hardware footprint diminished, but also energy consumption, maintenance costs, physical space and staffing requirements.