For a superior customer experience and availability
A sophisticated contact center can help any company make every customer feel as if he or she is being given a special treatment. Aastra Contact center solution includes a full suite of applications and is based on a proven IP/SIP technology that will bring you efficient and reliable customer service across all media. Customers can send in requests and get an answer via their own choice of media, e-mail, Web Chat, Web Self-Service, fax or call-back.
When it comes to availability, the Aastra solution is contact center that can handle mission- critical business operations through its documented high performance. It can be configured to peak traffic of up to 400,000 calls per hour. A high security and redundancy is making the Aastra solution, the ideal virtual and remote contact center solution.
Cost effective expansion
The Aastra Contact Center solution allows you to expand your contact center in line with your business growth while at the same time retaining control of your costs. It is the only solution that allows you to start small with a limited number of agents and features and then expand gradually into a globally deployed service organization. The solution has a modular approach to adding functionality. It offers full scalability and excellent integration capabilities with you’re your existing business applications and IT infrastructure.